quuok's Privacy Policy

quuok is a trusted online casino and betting platform in Bangladesh. We place the highest importance on our users' privacy. This Privacy Policy ("Policy") describes how quuok collects, uses, stores, and protects your personal information.

This Policy applies to all users who register or visit quuok's website quuok.cam. By using our platform, you are considered to have given your consent to this Privacy Policy.

Please read this Policy carefully before using our services. If you have any questions, contact us at [email protected] or use our 24/7 live chat support.

quuok collects your information in various ways. Below is a detailed description of the information collected:

2.1 Information You Provide Directly

During registration and account management, you provide the following information:

• Full name and date of birth (for age verification — only for users aged 21 and above)
• Email address and mobile number
• National ID card or passport number (for KYC verification)
• Payment account details such as bKash, Nagad, Rocket, or Upay numbers
• Residential address

2.2 Automatically Collected Information

When you use the quuok platform, the following information is collected automatically:

• IP address and device type
• Browser type and operating system
• Session duration and login date/time (Bangladesh Standard Time, BST)
• Gaming activity and transaction history
• Information obtained from cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases, we may receive limited information about you through payment processors or identity verification agencies. This information is used solely to verify your account and complete transactions.

quuok uses your information for specific and legitimate purposes. We process your information for the following reasons:

3.1 Providing and Operating Services

• Creating, verifying, and managing your account
• Processing deposit and withdrawal transactions (bKash, Nagad, Rocket, Upay)
• Delivering gaming services without interruption
• Managing the welcome bonus and other promotional offers

3.2 Security and Compliance

• Preventing fraud, money laundering, and unauthorized access
• Ensuring Know Your Customer (KYC) and age verification
• Implementing responsible gaming policies
• Complying with applicable laws and regulations

3.3 Customer Service and Communication

• Providing support via live chat and email
• Sending important notifications related to your account
• Sending promotional communications with your consent

3.4 Platform Improvement

• Analyzing and improving the user experience
• Identifying and resolving technical issues
• Researching new products and features

quuok never sells your personal information to third parties. However, in certain circumstances we may share information with the following parties:

4.1 Service Provider Partners

Certain trusted third parties such as payment processors, game software providers (Pragmatic Play, Spribe, JILI, PG Soft, and others), and technology suppliers may receive the necessary information to operate our platform. All such partners adhere to strict confidentiality agreements.

4.2 Legal Obligations

Disclosing information may be our legal obligation as part of a court order, regulatory authority directive, or legal process. In such cases, we will provide only the specific information requested.

4.3 Business Restructuring

In the event of a business merger or acquisition, your information may be transferred. In such cases, the new controlling entity will be required to comply with the terms of this Policy.

Cookies and similar technologies are used on the quuok website. Cookies are small data files stored on your device.

5.1 Types of Cookies

• Essential Cookies: Required to ensure login sessions, security, and core functionality.
• Performance Cookies: Used to monitor the speed and performance of the platform.
• Preference Cookies: Help remember your language and other settings.
• Analytics Cookies: Help improve services by analyzing user behavior.

5.2 Cookie Controls

You can control or disable cookies through your browser settings. However, disabling essential cookies may prevent some quuok services from working properly.

quuok applies industry-standard security measures to keep your personal information safe:

• SSL/TLS Encryption: All data traveling between you and our servers is encrypted.
• Secure Databases: Your data is stored on secured, access-controlled servers.
• Two-Factor Authentication: An additional layer of security is applied when accessing your account.
• Regular Security Audits: The security of our systems is tested on a regular basis.
• Staff Training: Only authorized and trained staff can access your information.

However, no method on the internet is 100% secure. We ensure the highest level of protection, but the possibility of a security breach cannot be completely ruled out. If you notice any suspicious activity, notify us immediately at [email protected].

quuok does not retain your information beyond what is necessary. Data retention periods are as follows:

• Active Accounts: For the entire duration the account remains active.
• Closed Accounts: For a limited period after account closure, as required by legal obligations and financial record-keeping needs.
• Transaction Records: For the period specified under financial regulatory policy.
• Customer Service Records: For the time required to improve service quality and resolve disputes.

Once the need for retention has ended, we securely delete or anonymize your information.

You have certain important rights regarding your personal information. quuok respects these rights:

8.1 Right to Access Your Information

You can find out at any time what information quuok has collected about you. You can receive a copy of your information by sending a request to [email protected].

8.2 Right to Correct Your Information

If there is any incorrect or incomplete information in your account, you can correct it. This can be done through your account settings or via live chat.

8.3 Right to Delete Your Information

In certain circumstances you may request that your information be deleted. However, this request may not be possible to fulfill in cases involving legal obligations or ongoing disputes.

8.4 Right to Object to Data Processing

You may object to marketing communications or unnecessary data processing. Contact [email protected] to raise such an objection.

8.5 Right to Data Portability

You may request your information in a readable format so that it can easily be transferred to another service if needed.

quuok's services are only for users aged 21 and above. We do not intentionally collect any personal information from minors.

We verify age at the time of registration. If we become aware that a minor has registered on our platform, we will immediately close that account and delete all related information.

If you have information regarding the collection of a minor's data, please notify us at [email protected].

The quuok website may have connections to third-party payment gateways (bKash, Nagad, Rocket, Upay) and game providers. These third parties have their own privacy policies and their data collection practices are not under our control.

We recommend reading the privacy policies of third-party services before using them. quuok is not responsible for the data collection practices of third parties.

quuok may update this Privacy Policy from time to time. Changes may be made due to business needs, legal changes, or technological developments.

For significant changes, we will notify you by email or through a notice on the platform. The date of each update will be shown at the top of the page as "Last Updated".

If you continue to use our platform after any changes, you will be considered to have consented to the updated Policy. We therefore recommend reviewing this page regularly.

If you have any questions, feedback, or complaints about this Privacy Policy, please contact us. Our data protection team will process your request as quickly as possible.